Refund, Withdrawal and Cancellation Policy

1.1. Seller / provider of the service: Levelpin Teknoloji Limited Şirketi (brand: GamerOne). Şehitler Mah. Şehitler Yolu Cd. No 147/B, Turgutlu/Manisa, Türkiye. MERSIS: 0608180877200001. Email: [email protected]. Phone: +90 507 832 74 33.

1.2. Merchant of Record: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1.3. You: a customer who buys a G1 Plus subscription with your own GamerOne account.

1.4. This policy applies to the G1 Plus subscription (Starter / Pro / Elite; monthly or yearly). Current prices are shown on the checkout page, including any applicable taxes.

1.5. Items in the GamerOne Market (e.g. digital codes) can only be obtained with G1P; they are not sold for money and are therefore not covered by this policy. Our Terms of Use apply to them.

2.1. All payments are processed by Paddle on Paddle's secure checkout. GamerOne never receives your full card number or security code.

2.2. Subscriptions renew automatically at the end of each billing period until you cancel.

3.1. Refund requests and statutory withdrawal rights are handled by Paddle under:

• Paddle Refund Policy: https://www.paddle.com/legal/refund-policy
• Paddle Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

3.2. How to request a refund: go to https://paddle.net (or use the link in your Paddle order confirmation email), or email us at [email protected] and we will help you with your request.

3.3. If you live in the EU/EEA or the UK, you have the statutory withdrawal rights described in Paddle's Buyer Terms and Refund Policy.

3.4. Nothing in this policy limits any mandatory consumer rights you have under the laws of your country.

4.1. How: cancel in one step in your account settings under "Subscription", through the Paddle buyer portal (link in your subscription confirmation email), or by emailing [email protected].

4.2. Effect: cancellation takes effect at the end of your current billing period. You will not be charged again, and you keep G1 Plus until that date. Cancellation is confirmed by email.

4.3. Plan changes: upgrades take effect immediately and the unused amount of your current period is credited towards the new plan. Downgrades take effect at the end of the current period.

4.4. Price changes: we will notify you at least 30 days before a new price applies. If you do not accept it, you can cancel before it takes effect.

4.5. Deleting your account also cancels your active subscription, and you will not be charged for the next period.

5.1. If G1 Plus features are unavailable or do not work properly for reasons on our side, write to [email protected]. We respond within 24-48 hours.

5.2. If we cannot fix the problem in a reasonable time, you are entitled to a replacement or refund under Paddle's Buyer Terms and applicable law.

5.3. Outages or changes in Riot Games services, which are outside GamerOne's control, are covered by our Terms of Use.

6.1. G1P is earned only by completing tasks. It cannot be purchased, is not money, cannot be exchanged for cash, cannot be transferred and is not refundable.

6.2. Cancelling a subscription or receiving a refund does not entitle you to any money for G1P.

6.3. If a refund is made: If a G1 Plus subscription payment is refunded, the G1P earned with that subscription is taken back from your account. This covers G1P added through the Plus multiplier, G1P earned from Plus-exclusive quests and bonus G1P earned with a partner code. G1P earned independently of the subscription stays with you. If you have already spent the G1P to be taken back, your G1P balance becomes negative by the amount taken back and is offset against your subsequent earnings.

6.4. Bonus G1P earned through a partner code is a free promotional benefit and is not part of the price you paid. A first-month partner discount applies only to the first payment; if refunded, the amount you actually paid is refunded.

7.1. If you have a problem, please contact us or Paddle before opening a chargeback with your bank; we can usually solve it faster. This does not limit your right to contact your bank.

7.2. While a chargeback is under review, the G1 Plus subscription bought with that payment may be suspended.

7.3. Using someone else's card or account, or receiving both a refund and a chargeback for the same payment, is misuse and may lead to the measures described in our Terms of Use. Exercising your legal rights is never misuse.

• Cancel: Account settings > Subscription, or the Paddle buyer portal
• Refunds: https://paddle.net or [email protected]
• Technical issues and complaints: [email protected] · gamerone.org/iletisim
• Postal address: Levelpin Teknoloji Limited Şirketi, Şehitler Mah. Şehitler Yolu Cd. No 147/B, Turgutlu/Manisa, Türkiye
• Phone: +90 507 832 74 33
• Response time: 24-48 hours

Related documents: Terms of Use · Privacy Policy · Paddle Buyer Terms · Paddle Refund Policy