# Privacy Policy

Source: https://gamerone.org/en/legal/privacy · Updated: October 29, 2026 · 1.1

- Levelpin Teknoloji Limited Şirketi (GamerOne) in Türkiye is responsible for your data. We use it to run your account, quests, rewards and GamerOne Plus, to keep the platform safe, and – only if you agree – for analytics and advertising.
- We do not sell your data. Analytics cookies (Google, Microsoft Clarity) and marketing cookies (Meta Pixel) are used only if you switch them on in the cookie banner. If you buy GamerOne Plus outside Türkiye, Paddle handles your payment as the seller.
- You can access, correct, export or delete your data, object to some uses and withdraw your consent at any time. Write to support@gamerone.org. You can also complain to a data protection authority.

## 1. Who is responsible for your data

1.1. The controller under the EU General Data Protection Regulation (GDPR) is:

- **Levelpin Teknoloji Limited Şirketi**, trading as **GamerOne**
- Address: Şehitler Mah. Şehitler Yolu Cd. No 147/B, Turgutlu/Manisa, Türkiye
- MERSIS no.: 0608180877200001
- Email: [support@gamerone.org](mailto:support@gamerone.org)
- Registered electronic mail (KEP, Türkiye): [levelpin@hs01.kep.tr](mailto:levelpin@hs01.kep.tr)

1.2. We have not appointed a data protection officer.

1.3. This policy covers the GamerOne website (gamerone.org), your account at app.gamerone.org, the GamerOne Windows desktop app and the GamerOne Discord bot (together, the "Platform").

1.4. If you live in Türkiye, the Turkish Personal Data Protection Law (KVKK) also applies; see our Turkish KVKK notice at gamerone.org/yasal/kvkk.

## 2. What data we process

Which data we process depends on the features you use.

| Category | Examples |
| --- | --- |
| **Account data** | Username, display name, email address, password (stored only as a one-way hash, never in plain text), email verification status, account creation and update dates |
| **Linked accounts** | Discord ID, Discord username and avatar; Riot account identifier (PUUID), Riot ID (game name and tag), region; Twitch connection data (partner programme only) |
| **Game and performance data** | League of Legends match history and statistics (for example KDA, champion, rank), champion mastery, quest progress, season and ranking data, badges and achievements |
| **Profile and community data** | Avatar, cover image, bio, theme settings, pinned badges, favourite champions, social media links, profile views; posts, comments, likes, follows and clan membership |
| **Platform economy data** | G1P balance and history, market redemptions, inventory, invitation and reward records |
| **Subscription data** | Your GamerOne Plus plan, status, start and renewal dates. If you buy outside Türkiye, Paddle sends us the data needed to link the payment to your account, for example your email address, country, order and subscription ID, plan and payment status. We never receive your full card details. |
| **Support and contact data** | What you send us through support, bug report, contact, careers or partner application forms (subject, message, email address, attachments such as screenshots) |
| **Technical and security data** | IP address, device and browser information (user agent), access and session logs, abuse and anti-farm detection records, administrator audit logs |
| **Cookie and tracking data** | Your cookie choices; with your consent, analytics data (Google Analytics, Microsoft Clarity) and marketing data (Meta Pixel) – see our Cookie Policy at gamerone.org/en/legal/cookies |

2.1. **Purchases in Türkiye only:** if you buy GamerOne Plus in Türkiye, we also process billing data required by Turkish law (name, phone, billing address and Turkish ID number). This is explained in the Turkish texts and does not apply to purchases through Paddle.

2.2. **Data about other players:** match results and lobby information can include the public in-game names and statistics of other players in the same match, including people who do not use GamerOne. We receive these from Riot Games' services or from your local game client and use them only to show match history and match statistics, based on our legitimate interest in providing these features. If you do not use GamerOne and want us to stop showing such data, write to [support@gamerone.org](mailto:support@gamerone.org); we will first check that the Riot account is yours.

## 3. Where your data comes from

- **From you:** when you register, edit your profile, use features, contact us or apply as a partner.
- **From linked services:** Riot Games (through the Riot API), Discord and Twitch, when you connect these accounts.
- **From the desktop app:** the app connects to your local League of Legends client (see Section 9).
- **From Paddle:** subscription and payment status for purchases outside Türkiye.
- **Automatically:** server logs, cookies and similar technologies.

## 4. Why we use your data and on what legal basis

| Purpose | Legal basis (GDPR) |
| --- | --- |
| Creating and running your account, login, sessions | Contract – Art. 6(1)(b) |
| Linking Riot, Discord and Twitch accounts and syncing data | Contract – Art. 6(1)(b) |
| Quests, rewards, G1P, rankings, badges, profiles and match history | Contract – Art. 6(1)(b) |
| GamerOne Plus: activating and managing your subscription | Contract – Art. 6(1)(b) |
| Syncing the desktop app with your account | Contract – Art. 6(1)(b) |
| Answering support requests and bug reports | Contract – Art. 6(1)(b); otherwise legitimate interest – Art. 6(1)(f) |
| Detecting cheating, bots, multiple accounts and reward farming; keeping the Platform secure | Legitimate interest in a fair and secure service – Art. 6(1)(f) |
| Error analysis and technical operation | Legitimate interest – Art. 6(1)(f) |
| Showing match data about other players (Section 2.2) | Legitimate interest – Art. 6(1)(f) |
| Usage statistics with Google Analytics; heatmaps and session recordings with Microsoft Clarity | **Consent** – Art. 6(1)(a) GDPR together with the national rules on cookies (Art. 5(3) ePrivacy Directive; in Germany § 25(1) TDDDG) |
| Measuring our ads on Meta platforms and showing GamerOne ads to visitors of gamerone.org (Meta Pixel) | **Consent** – Art. 6(1)(a) GDPR together with the national rules on cookies |
| Marketing emails, if you sign up for them | Consent – Art. 6(1)(a) |
| Partner programme applications | Steps before a contract – Art. 6(1)(b) |
| Keeping invoices and transaction records as required by law; answering lawful requests from authorities | Legal obligation – Art. 6(1)(c); for obligations under Turkish law, our legitimate interest in complying with the law – Art. 6(1)(f) |
| Establishing, exercising or defending legal claims | Legitimate interest – Art. 6(1)(f) |

4.1. Where we rely on **legitimate interest**, you can object at any time (Section 8).

4.2. Where we rely on **consent**, you can withdraw it at any time – for cookies through "Cookie settings" at the bottom of every page. Withdrawing consent does not affect processing that took place before.

4.3. Providing your data is not required by law. Without account data you cannot use the Platform; without Riot account data quests and match features do not work.

## 5. Automated decisions

5.1. We use automated systems to **detect** suspicious activity such as bots, multiple accounts or reward farming. These systems can flag an account or hold back G1P for review.

5.2. You can object to any such result by writing to [support@gamerone.org](mailto:support@gamerone.org). **A person reviews every objection.**

5.3. We do not build advertising profiles from your account, game or G1P data. If you consent to marketing cookies on gamerone.org, **Meta** can use the data from the Meta Pixel to show you GamerOne ads and to measure them (Section 6 and our Cookie Policy).

## 6. Who receives your data

We share data only as far as needed for the purposes above. **We do not sell your data.**

| Recipient | Role | What and why | Location |
| --- | --- | --- | --- |
| **Hetzner Online GmbH** | Processor | Server hosting | Germany |
| **Cloudflare, Inc.** | Processor | Content delivery, security and bot protection, cookie-free web analytics | USA / global network |
| **Google Ireland Ltd. / Google LLC** | Processor | Google Analytics 4 – **only with your consent** | EU / USA |
| **Microsoft Ireland Operations Ltd. / Microsoft Corporation** | Processor | Microsoft Clarity: heatmaps and session recordings of how the site is used (clicks, scrolling, mouse movements; text typed into forms is masked) – **only with your consent** | Ireland / USA |
| **Meta Platforms Ireland Ltd. / Meta Platforms, Inc.** | Joint controller with us for collecting and sending the data; independent controller for Meta's own use | Meta Pixel on gamerone.org: page views and similar events, IP address, browser information, cookie IDs (`_fbp`, `_fbc`) – **only with your consent** | Ireland / USA |
| Email delivery provider | Processor | Sending account and service emails | May be outside the EU (Section 7) |
| Media and file storage provider | Processor | Storing avatars, images and attachments | May be outside the EU (Section 7) |
| **Discord Inc.** | Independent controller for its own service; processor for our internal support channel | Account linking and bot features; support form messages are forwarded to our internal Discord channels | USA |
| **Riot Games, Inc.** | Independent controller | Account linking and game data through the Riot API | USA |
| **Twitch Interactive, Inc.** | Independent controller | Account linking in the partner programme | USA |
| **Paddle.com Market Limited** | Independent controller (seller / Merchant of Record) | Payments, invoices, taxes and refunds for GamerOne Plus purchases outside Türkiye; see Paddle's privacy notice: [https://www.paddle.com/legal/privacy](https://www.paddle.com/legal/privacy) | United Kingdom |
| **Lidio Ödeme Hizmetleri A.Ş.** | Independent controller (payment institution) | Payments for purchases in Türkiye only | Türkiye |
| Public authorities | – | Only where we are legally required | – |

6.1. **Other users** can see your public profile, your position in leaderboards and community content you post. You can limit what others see (match history, badges, statistics, activity) in your account settings under "Privacy".

6.2. **Meta Pixel – joint controllership:** for collecting the pixel data on gamerone.org and sending it to Meta, GamerOne and Meta Platforms Ireland Limited (Merrion Road, Dublin 4, Ireland) are jointly responsible under Art. 26 GDPR. You can exercise your rights towards either of us. For what Meta does with the data afterwards, Meta alone is responsible: [https://www.facebook.com/privacy/policy](https://www.facebook.com/privacy/policy). On request we will tell you the essence of our arrangement with Meta.

6.3. If GamerOne or part of its business is sold or merged, your data may pass to the new owner, who must continue to protect it under this policy. We will inform you beforehand.

## 7. Data outside the EU / EEA

7.1. GamerOne is based in **Türkiye**. When you use the Platform, your data is processed by us in Türkiye. Our servers are hosted by Hetzner in **Germany**.

7.2. Some recipients in Section 6 are in the **United Kingdom** or the **USA**:

- **United Kingdom:** covered by an EU adequacy decision.
- **USA:** where the recipient is certified under the EU–US Data Privacy Framework, we rely on that adequacy decision (Art. 45 GDPR); otherwise we use the EU Standard Contractual Clauses (Art. 46(2)(c) GDPR).

7.3. You can ask us for information about these safeguards at [support@gamerone.org](mailto:support@gamerone.org).

## 8. Your rights

8.1. Under the GDPR you have the right to:

- **access** your data and get a copy (Art. 15),
- **correct** inaccurate data (Art. 16),
- **delete** your data (Art. 17),
- **restrict** processing (Art. 18),
- **data portability** – receive data you gave us in a machine-readable format (Art. 20),
- **object** to processing based on legitimate interest (Art. 21),
- **withdraw consent** at any time (Art. 7(3)).

8.2. **In your account:** you can change profile and privacy settings, download a copy of your account and profile data as a JSON file, and delete your account under Settings. For other data (for example match history or transaction records), write to us.

8.3. **How to contact us:** email [support@gamerone.org](mailto:support@gamerone.org) from the email address linked to your account. We may ask you to confirm that the account is yours. We answer within **one month**; in complex cases we may extend this by up to two more months and will tell you why.

8.4. **Complaints:** you can complain to a data protection supervisory authority, especially in the EU country where you live or work. A list of EU authorities is available at [https://edpb.europa.eu/about-edpb/about-edpb/members\_en](https://edpb.europa.eu/about-edpb/about-edpb/members_en).

## 9. The desktop app

9.1. The GamerOne Windows app connects to your local League of Legends client to detect the client and sync matches and quests. This connection is **read-only**: the app does not change the game or game files and does not scan your personal files.

9.2. Your session keys are stored securely in the Windows Credential Manager.

9.3. The app contains no third-party analytics, telemetry or advertising tools. Diagnostic logs are kept only on your device.

## 10. Cookies

We use necessary cookies and browser storage to run the Platform. Analytics cookies (Google Analytics, Microsoft Clarity) and, on gamerone.org, marketing cookies (Meta Pixel) are used **only if you switch them on** in the cookie banner. You can choose each category separately and change your choice at any time under "Cookie settings" at the bottom of every page. Details: our Cookie Policy at gamerone.org/en/legal/cookies.

## 11. How long we keep your data

| Data | How long |
| --- | --- |
| Account data | As long as your account exists. When you delete your account, it is deactivated for a **30-day** grace period and then deleted or anonymised in the next periodic deletion run, at the latest within 6 months. |
| Invoices and payment records (purchases in Türkiye) | Up to **10 years** (Turkish Commercial Code and Tax Procedure Law) |
| Records of purchases through Paddle | As long as your subscription runs, then for the periods required by tax and commercial law (up to 10 years); Paddle keeps its own records |
| Access logs | As required by Turkish Law No. 5651, up to 2 years |
| Marketing consent records | 1 year after the consent ends |
| Records relevant to a dispute | Until the dispute and the applicable limitation periods end |
| Cookies | See our Cookie Policy (for example `_ga` up to 2 years, `_clck` 1 year, `_fbp` and `_fbc` 90 days) |

## 12. Children

12.1. GamerOne is not intended for children under **13**. Users under 18 need the knowledge and consent of a parent or guardian; paid services are available only to users aged 18 or over, or with parental consent.

12.2. In EU countries, children below the age at which they can consent to online services themselves (between 13 and 16 depending on the country; 16 in Germany) need the consent of a parent or guardian for optional cookies. If we learn that such consent is missing, we treat the optional cookies as rejected.

## 13. Security

We protect your data with TLS encryption for all traffic, strong one-way hashing for passwords, AES-256-GCM encryption for sensitive fields (such as Turkish ID numbers and digital product codes), access controls, short-lived access tokens with httpOnly cookies, and audit logs for administrator actions.

## 14. Changes to this policy

We will announce important changes on the Platform and/or by email **before** they take effect. The date at the top shows the current version.

## 15. Language

This policy is available in English, German and Turkish. All versions have the same content.

## 16. Contact

Privacy questions and requests: [**support@gamerone.org**](mailto:support@gamerone.org) · Post: Levelpin Teknoloji Limited Şirketi, Şehitler Mah. Şehitler Yolu Cd. No 147/B, Turgutlu/Manisa, Türkiye · KEP: [levelpin@hs01.kep.tr](mailto:levelpin@hs01.kep.tr)

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